Last updated: 29 September 2026

1. Who is responsible for your data

Chengdu Oulupanda E-commerce Co., Ltd., registered address Room 1810, Unit 1, Building 2, No. 1868, Section 3, Guanghua Avenue, Wenjiang District, Chengdu, Sichuan, China (“we”, “us”), is the controller of the personal data described here. Contact: sales@gearonia.com.

2. What we collect

• Identity and contact data you give us: name, company, email, phone, billing and delivery address.
• Order data: the parts you order, order value, and your order history.
• Payment data: processed by our payment providers (PayPal and our banking partners). We do not store full card numbers.
• Technical data: IP address, browser type, pages viewed, collected through cookies and similar technologies where you consent to them.
• Enquiry data: what you tell us in a wholesale enquiry or by email.

3. Why we use it, and our lawful basis

• To take and fulfil orders and arrange shipment — performance of a contract.
• To reply to enquiries and provide quotations — performance of a contract or our legitimate interest in responding to business enquiries.
• To handle payment, refunds, warranty claims and customs documentation — performance of a contract and compliance with legal obligations.
• To meet accounting, tax and customs obligations — legal obligation.
• To improve the site and understand what visitors use — your consent where required for non-essential cookies.

4. Who we share it with

• Payment providers, to process payments and prevent fraud.
• Carriers and freight forwarders, to deliver orders and clear customs.
• Customs authorities and, where required, our customs agent.
• Providers who run our website, email and analytics tools, acting on our instructions.

We do not sell personal data.

5. International transfers

We operate from China, so your data will be transferred to and processed in China. Where data is transferred from the UK or the EEA, we rely on appropriate safeguards, such as standard contractual clauses, as required.

6. How long we keep it

Order and transaction records: [[7]] years, to meet accounting and customs requirements. Enquiries that do not become orders: [[24]] months. Analytics data: [[14]] months.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent for cookies. Write to sales@gearonia.com — we reply within one month. You may also complain to your local data protection authority.

8. Cookies

We use essential cookies to run the site and the shopping cart. With your consent we also use analytics cookies to understand how the site is used. You can change your choice at any time from the cookie settings link in the footer. [[install cookie consent and list actual cookies before launch]]

9. Security

We use access controls and encrypted transmission, and we limit access to personal data to those who need it.

10. Changes

We may update this policy; the current version always carries the date above.